How do I find a prescriber near my location?
Click Create Prescription and click Search Prescribers. Make sure your location settings are on to access it properly. Or use the search prescriber from here Search Prescribers
Are pharmacies and prescribers UK only?
Currently, pharmacies and prescribers are only UK based, but we will be expanding very soon!
Sent my documents, but still having an issues.
Please send us your email address and we’ll take a look at your registration status.
My insurance is going to expire within the week, can I still submit it?
We suggest that you contact your insurance company and request a new document once your insurance has been renewed. But in the meantime, yes you can.
Do we accept documents with monthly insurance?
Yes, as long as it's on the date for this month.
Paid wrong prescription fee for the wrong patient. Can this be changed?
First, let the prescriber know the problem. The prescriber has the option to do the prescription again.
What is the cut-off time for orders from the pharmacy?
All pharmacies have different cut off times, however, to be on the safe side, order before 3 pm.
I want to change an item on my prescription, and I already processed the payment, what will I do?
Please contact your prescriber and explain what happened. We need to contact the pharmacy on your behalf so we can request a refund. Kindly send us the script for us to forward to the pharmacy.
You need to submit another prescription, pay the prescriber £1 and pay the products again.
I can’t process my payment, what should I do?
Please try to process the payment on the site facesconsent.com. If it is still not working, please call us at 01785 558018 and we’ll sort it for you.
I was charged for the prescriber fee twice, what should I do?
Please contact your prescriber directly as the payment is being sent to their account directly. Failing that please contact us, at [email protected]
Prescriber section is not working, what should I do?
Check your location settings on your device. If it’s still not working, please contact us at any of our social media accounts or send us an email at [email protected] or call us.
Can I purchase POM and non-POM items together?
Yes, POM and non-POM items can be purchased together as one prescription, but the products purchased must be for the specified patient, not to order stock. The confirmation of a prescription request will be determined by your prescriber.
